Sheer Cover:
I'm a sucker for those infomercials you see on tv, advertising things nobody really ever needs. Usually I can withstand the temptation, but I've been wanting to try mineral makeup for a while now, so I caved in. I paid $30 for a makeup kit, and got this tiny little amount of makeup I was not at all impressed with. I mean, there was a nice variety, but the amounts were so not worth $30...so I've been meaning to close the account before they sent me another shipment of makeup. I hardly ever wear makeup anyway, except on 1st dates, if I know I'm going to get my picture taken, or at a fancy event.
Flash forward to today, when I hop on line to pay my credit card balance and I see that there was a $97 charge from Sheer Cover! What the what?!?!? I get on the customer service hotline, where I'm greeted with an automated service that tells me to tell them what I'm calling about so they can better assist me. I say, "close my account," and the machine-woman says, "okay, please hold while I transfer you to an agent," Then after a couple of seconds, machine-woman says, "I'm sorry, we're unable to assist you at this time." And promptly hangs up on me.
I didn't get an email or anything about any additional charge, and can't imagine what the extra $97 is for, so I call the 800 number again, and this time just press '0' when machine-woman starts her speal. She asks me to state why I'm calling again, and I just say, "representative" and so it transfers me. The representative I talked to was nice, she asked the usual questions; why did I wish to close my account, can we better assist you by expanding your delivery dates, etc. I learned that the original makeup sent to me was a trial offer, and that the $97 makeup was the real kit. I swear, I don't recall seeing that anywhere on the web site. It stated the whole fancy schmancy kit was $30. I would never spend $100 on makeup...not all at once anyway! The fact is, I don't wear a lot of makeup so I don't want a continuous supply being sent to me(I haven't even tried what they originally sent me). And frankly, I was pissed about the additional charge for the "real" kit. It just came off as so shady that I didn't want to give them my money. Also, the card I used for the makeup was the card I maxed-out going back to Texas, and although it has a small limit, the makeup put it over and I just don't appreciate not knowing in advance that was going to happen.
So I canceled the account, and got a return number for when the makeup gets here, so I can just return it right away and get that money credited back to my card. In all fairness, the customer service person was plenty helpful and not pushy, but I would have appreciated an email telling me about the additional charge, I would appreciate that they state on the website, before you spend any money, that the $30 kit isn't the real kit and be prepared to spend $100 more, and they seriously need to make sure machine-woman doesn't hang up on people.
Oh, and I did call my credit card company to make sure that wouldn't effect my interest rate, and it won't.
Okay, next rant:
Alaska Airlines:
On August 3rd, we (my parents and I) took off for the airport with our final destination being the Lockett Family Reunion in Vernon, Texas. But first, we had to check our luggage in SeaTac. So we went through the baggage thingy, checked our luggage, discussed with the lady in line in front of us how ridiculous it is that they're charging $15 per bag for checked luggage. I mean honestly, a person should be allowed at least one checked bag free of charge, OF COURSE we're going to travel with luggage, and some of us aren't on a business trip that will require a small bag that will work as a carry on. The lady in front of us commented on how you have to put things like your hairspray in checked luggage, so you can't have a carry-on even if you could have fit all your stuff in it, and she stated that one time she just bought hairspray in California, and left it in the hotel 'cause it was cheaper than paying $15 to check her bag for just hairspray. Anywho, we're talking amongst ourselves about the ridiculousness of the situation, but nothing too bitchy, and we're not complaining to the guy checking our luggage because it's not his fault-he just works there. We pay the $45 total, and go about the business of the metal detectors, which always take us a little longer because my mom has had knee replacement and her knee always sets off the detectors. So we know in advance that she's going to get searched and we have no issues with it. Safety first and all that. We get to the airport well in advance and don't stress about it. We even have a system, she goes first because she's going to get wanded, and we follow up and gather her things so they're ready for her when she's done. Also, my mom over packs her backpack every time so they usually search that by hand. We get ourselves together, and get on our way. We have a wonderful time visiting family and are sad when our vacation must come to an end.
At the airport in Dallas, we go to check our luggage when we're told by the lady working there that because we booked our flights in February,
before Alaska Airlines enacted their paying for checked luggage policy, that there was no charge for our checked luggage. So we told her that in Seattle they charged us, and she told us to go to baggage customer service for Alaska when we get back to Seattle and let them know so they can refund us. We thanked her kindly and were on our way.
Back in Seattle, Dad and I go to retrieve our luggage, and my mom takes our luggage tag thingies and heads to customer service. Come to find out, the guy that checked our luggage made a note on our account that there was no charge. When my mom initially asked about a receipt, he stated that the bar code on the back of our luggage tag was the receipt and had all the information. So basically, he charged us, made a note that there was no charge, and pocketed the $45. I can't help but wonder how many other people he had done that to. We talked to the customer service manager, basically let them know what was going on, that we didn't care about the $45 so much as making sure that person would never do that again, and that his actions really made Alaska look bad. They were really very understanding and we got the impression that they knew who the person was. I remember exactly what he looked like, but I didn't get his name and he wasn't working the day we got back to Seattle. The manager gave us a number to call about the situation, and when my mother got home she called it immediately...they gave her $150 in Alaska Airlines credit for the $45 stolen from us. Which was really cool, considering my mother will have to travel back to Texas soon as it is.
Okay, so my ranting wasn't so much a rant as it was a recount of frustrating situations that changed for the better.